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Continuous Improvement
Quality Control Circles in Japanese Industry
by Paul Lillrank & Noriaki Kano

“This book should be read by everyone interested in problems of industrial and organization sociology.”
Wolfgang Seifert in Economic and Industrial Democracy
 

“The clearest available description of Japanese QCCs and how they work.”
Randy Hodson in Contemporary Sociology

Published by Center for Japanese Studies, University of Michigan
Michigan Papers in Japanese Studies No. 19
Published 1989, 310 pp.
ISBN 0 939512 37 8, paperback, £12.99